JULY 2009

INSIDE STORIES
 
Mark Grossman, M.D.
 

Weekend Urgent Care Offers Fast, Convenient Service

Illness and injury often occur at unexpected and inconvenient times, but weekend urgent care services offered through UCLA’s Community Physician Network (CPN) make it easier for patients to get help for minor emergencies. The UCLA Urgent Care is open for adult and pediatric patients with low-acuity urgent care needs on Saturdays and Sundays from 1 p.m. to 5 p.m. in the Brentwood office location. Patients can access the service on a walk-in basis by referral from their UCLA CPN physician, or from any UCLA family medicine, internal medicine or pediatric physician.

“We created the UCLA Urgent Care to provide better customer service to our patients,” explains Mark Grossman, M.D., chief medical officer of the UCLA CPN. “Before establishing the service, many patients who called their physicians on the weekend had to be referred to the emergency department, which is more expensive and usually results in much longer wait times for patients.” The UCLA Urgent Care, he says, is an excellent solution for many patients who appreciate the convenient Brentwood location, easy parking and fast service. Most patients are seen and treated within 30 minutes from their arrival time.

Patients most appropriate for the service are those who would typically be seen by a primary care physician during a regular weekday visit – such as those with minor health problems or injuries, including cold and flu symptoms, cuts or rashes, or suspected fractures or sprains from a fall or other accident. Services include X-ray, EKG, urinalysis and blood draws. Travel medicine consultations and travel vaccines, including the yellow fever vaccine, are also available. Routine physical examinations or well-checks are not available through the urgent care service. Patients who require a high level of care will be directed to the emergency department.

In addition to being convenient for appropriate patients, UCLA Urgent Care also provides continuity of care, notes Donna Robinson, manager of the Brentwood office.

“We provide good communication back to the patient’s referring physician, which is facilitated by the UCLA medical records system,” Donna says, adding that the physician notes from the weekend visits are scanned and can be read online by the referring physician. “This makes it easier for patients to receive necessary follow-up care.”

Patients interested in accessing weekend urgent care services should contact their UCLA physician on call.