"Dashboard"
Helps Drive Us to Success
What makes UCLA
Hospital System one of the country’s greatest healthcare
providers? Is it our world-renowned physicians, our extraordinary
nurses, our expert staff, our state-of-the-art equipment?
It’s all that — and so much more.
According to Dr.
David Callender, Chief Executive Officer of UCLA Hospital
System, excellence at UCLA depends on the successful interactions
among our key strategic objectives: people, quality and service,
systems and operations, facilities and technology, finance
and strategic initiatives. Contained within each category
are hundreds of variables — called metrics — that
influence the success or failure of our objectives. Examples
of our metrics include mortality rates, infection rate, test
turnaround times, and patient satisfaction rates.
To monitor our
performance, UCLA Healthcare has adopted a business tool widely
used throughout the workplace. Often called “dashboard”
to liken the variables to the gauges in a car, it can monitor
many metrics simultaneously to evaluate how we are doing as
a whole. No one measure is more important than another; Dashboard
simply helps us see the forest while we tend to the individual
trees.
Amir Dan Rubin,
Chief Operating Officer of UCLA Hospital System notes that
outstanding performance requires continued improvement of
core operational processes. “We now have close to 1,000
metrics that Dashboard allows us to oversee and evaluate,
helping us target our initiatives,” adds Amir.
In future newsletters,
articles will feature key measures and their associated initiatives
for improvement across the Hospital System.
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